The Many Benefits of Retail Banking

04-03-2016 | Anne Seymour |

For many people, retail banking is an entirely unfamiliar concept. This is not really surprising, considering that it’s a relatively new idea.

Based on the more personalized banking services provided in bygone eras, it focuses on offering an experience tailored to suit individual customers, as opposed to both private and business clients.

Offered by enterprises like Secure Trust Bank, retail banking can prove very useful for the financially savvy. Here are just some of the reasons that you might want to consider it for yourself…

You’ll Receive a Personal Service

Although ordinary banks may provide a good customer service experience, their primary focus will be on the accounts that are worth the most, and in most cases this will be the corporations that bank with them.

This means that they’re unlikely to provide such an in-depth focus on individuals, and the quality of their offerings will arguably be lower than that provided by a retail bank, where the onus is on providing the best possible banking experience for each customer.

Retail Banks are Safer than their Counterparts

Another benefit of retail banks is their increased security. Many will remember the banking crisis that catalyzed the last recession, and a lot of people remain wary of big banks because of this.

This is where retail establishments have a real advantage.

Individual customers are unlikely to have such large holdings, and this means that the strain on the balance sheet should one individual become insolvent will have little effect on the bank’s overall performance.

You Can Build a Better Rapport

A major aim of retail banks is to offer a tailored service to each and every one of their customers, and this encourages a successful long-term  relationship with those who work in store. A major advantage of this is that it makes it much easier to build a rapport with the professionals responsible for protecting your money, and as a result a more focused package can be delivered, helping you to achieve your financial goals.

Retail Banks Offer Multiple Products

Although you could easily argue that most banks offer a wide variety of products, retail banks go about doing so in a slightly different way. Whereas more traditional entities must cater to a wide range of client types, their retail counterparts don’t face the same restriction, and this means that every one of their offerings has been developed with people like you in mind.

If you’re considering changing your banking provider, could a retail enterprise work for you?

About Anne Seymour

Anne is a young webpreneur, interested in all things related to money: earning, investing, saving. She's paid off her student loans and now is looking forward to doing a lot of writing and traveling.

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Recent Comments

  • tabby

    May 5, 2016 at 12:02 pm

    I’m one of those unfamiliar with the concept of retail banking. But keeping in mind the concept of ‘retail’ and the article mentions of multiple products, etc. I take it that it’s like a shop that caters to most of the financial needs of individual clients? That is, to most people the function of banks is like that institution that receives our money for safe-keeping (generally, deposit/withdrawal services.) But because of the rise of personal finance and wealth management information, banks are now forced to address the market who are not just interested in keeping their money safe, but are wanting to grow their money. Ergo, instead of just deposit/loan services, they now have products that give individuals exposure to the financial markets (UITF, etc.).

  • rz3300

    August 30, 2016 at 8:43 pm

    I am somewhat familiar with the concept, and I understand the direction, but I am struggling to think of specific companies here. I know that I know some, but I always just think of the big ones. Even the bank I use is for my personal use, but they do a lot of business service as well. Now that I think about it, I think Centris bank is retail. Anyways, anytime you can focus on the consumer I would like to think that there are benefits, and so thank you for the quick introduction.

    • tabby

      September 1, 2016 at 6:08 am

      Focusing on consumers I believe is the bread and butter of any business. Failure to cater to your consumers can spell death of your business. The world today is very consumer-driven. Thus, banks should not be an exception. If they want to maximize on the capacity of consumers to spend, retail is the way to go. With the rise of personal finance, bank users are also now looking into banking companies that cater to a more customer-focused entity rather than stick to traditional ones.

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